Help & Troubleshooting

Why don't I see the Inspection Radio Toolbar on my browser?

If you have installed the Inspection Radio Toolbar and do not see the icon, or you installed a new version of Internet Explorer and the Inspection Radio Toolbar is no longer displayed, go to View > Toolbars and click on the Inspection Radio option. If you don't see the Inspection Radio Toolbar listed, follow the instructions below.

How can I move the Inspection Radio Toolbar to a different location?

Note: If you are using Internet Explorer 6.0, you must unlock the toolbars before you can move them. Right click on the toolbar and deselect the Lock the Toolbars option.

You can change the location of the InspectionRadio toolbar on your browser by clicking and dragging the vertical separator bar to the left of the Inspection Radio icon by placing the InspectionRadio toolbar in the desired location. This functionality enables you to place two (or more) toolbars on the same line if you want to conserve space in your browser. Please note that, as with all of Internet Explorer's toolbars, you can only move the Inspection Radio Toolbar to locations on the top of your browser window. Toolbars can not be placed on the side or bottom of the browser window.

Why don't I see the Inspection Radio Toolbar listed in the Internet Explorer toolbars list?

Some earlier builds of Internet Explorer 5.0 have a known problem with their toolbars. The Inspection Radio Toolbar may be listed under the name 'Radio' (usually the second such listing). Go to View > Toolbars and click on the second Radio option.

Does the Inspection Radio Toolbar conflict with my browser or other add-ons?

No, the Inspection Radio Toolbar is designed to run without affecting any other system add-ons.

I installed the new version of Internet Explorer (6.0). Why doesn't the Inspection Radio icon appear on my browser?

In Internet Explorer, go to View > Toolbars and check that the Inspection Radio option is selected. If not, select it.

I'm trying to uninstall the Inspection Radio Toolbar but keep getting an error message. What should I do?

Install the Inspection Radio Toolbar again and then uninstall it.

Do I need to pay for using the Inspection Radio Toolbar?

No, the Inspection Radio Toolbar is free of charge.

When will you have the Inspection Radio Toolbar available for other platforms?

We are currently looking into the feasibility of implementing the Inspection Radio Toolbar for other platforms. Check our web site or forum for the latest updates.

Do you support MSN Explorer?

At this time the Inspection Radio Toolbar does not work with MSN Explorer.

How can I contact technical support?

If you are experiencing any problems or have a question about the Inspection Radio Toolbar that is not covered in our online help then feel free to contact us.

How do I uninstall the InspectionRadio toolbar?

To uninstall the Inspection Radio Toolbar from your Firefox browser do as follows:
* Open Firefox and click on the "Tools" menu.
* Select "Extensions".
* Find Inspection Radio in the list of installed extensions and click on it.
* Click on the "Uninstall" button.